E-Governance is the public sector’s use of information and communication technologies with the aim of improving information and service delivery, encouraging citizen participation in the decision-making process and making government more accountable, transparent and effective.(Definition UNESCO). It is closely related to the notion of e-Government.
e-Governance is addressed in the ICT work programme 2011/12 (pp.72 and 117) under the following challenges/objectives:
The envisaged target outcomes are:
a) ICT solutions for governance and policy modelling
b) Coordination and Support actions
